Volume 10, Issue 1 (Spring 2013)                   Sci J Iran Blood Transfus Organ 2013, 10(1): 1-11 | Back to browse issues page

XML Persian Abstract Print

Download citation:
BibTeX | RIS | EndNote | Medlars | ProCite | Reference Manager | RefWorks
Send citation to:
Mirrezaie S, Hajibeigi B, Ahangari H, Jamali M, Saber H, Salek Moghadam E, et al . Responding to blood donor feedbacks in Tehran Blood Transfusion Center, 2005-2010. Sci J Iran Blood Transfus Organ 2013; 10 (1) :1-11
URL: http://bloodjournal.ir/article-1-734-en.html
Responding to blood donor feedbacks in Tehran Blood Transfusion Center, 2005-2010
S.M. Mirrezaie * , B. Hajibeigi , H. Ahangari , M. Jamali , HR. Saber , E. Salek Moghadam , M. Zeidi , A. Abasian , M. Moslemi , S. Mahmoudi
Keywords: Blood Donation, Feedback, Blood Transfusion, Iran
Full-Text [PDF 304 kb]   (3131 Downloads)     |   Abstract (HTML)  (10901 Views)
Full-Text:   (8961 Views)
References :
  1. Devine D, Goldman M, Engelfriet CP, Reesink HW, Hetherington C, Hall S, et al. Donor recruitment research. Vox Sang 2007; 93(3): 250-9.
  2. Susskind AM. Consumer Frustration in the Customer-Server Exchange (CSX): The Role of Complaint Attitudes and Information Sufficiency Related to Service Failures. Journal of Hospitality and Tourism Research 2004; 28(1): 21-43.
  3. Blodgett JG, Wakefield KL, Barnes JH. The effects of customer service on consumer complaining behavior. Journal of Services Marketing 1995;  9(4): 31-42.
  4. Kakhki M, Emami H, Oodi A, Rajabpoor Niknam F, Javanbakht AM. Satisfaction evaluation of blood donors of Iranian Blood Transfusion Organization in 2003. Sci J of Blood Transfus Organ 2007; 3(5): 405-11. [Article in Farsi]
  5. Mattila S, Lundqvist P, Gröningsson P, Meikle P, Stathakis R, Fransson C, et al. Abundances and density structure of the inner circumstellar ring around SN 1987A. The Astrophysical Journal 2010; 717(2): 1140-56.
  6. Blodgett JG, Granbois DH, Walters RG. The effects of perceived justice on complainants’ negative word-of-
mouth behavior and repatronage intentions. Journal of Retailing 1993; 69(4): 399-428.
  1. Anderson EW, Sullivan MW. The antecedents and consequences of customer satisfaction for firms. Marketing Science 1993; 12(2): 125-43.
  2. Anderson, EW, Fornell C, Lehmann DR. Customer satisfaction, market share, and profitability;  findings from Sweden. Journal of Marketing 1994; 58(3): 53-66.
  3. Young A. Responding effectively to blood donor feedback; 2009. Avaliable from: http:// www. nhsbt. nhs.uk/downloads/board_papers/mar09/responding_to_blood_donor_feedback_09_26.pdf.1
  4. Misje AH, Bosnes V, Gåsdal O, Heier HE. Motivation, recruitment and retention of voluntary non-remunerated blood donors: a survey-based questionnaire study. Vox Sang 2005; 89(4): 236-44.
  5. International Society of Blood Transfusion Working Party on Haemovigilance. Working Group on Complications Related to Blood Donation; 2008. Avaliable from: http:// www. basg. at/ uploads/ media/110207_StandardSurveillanceDOCO.pdf
 
 
 

Original Article
 


 
 
 
 
Sci J Iran Blood Transfus Organ 2013; 10 (1): 1-11
 
Original Article
 
 

Responding  to blood donor feedbacks in
Tehran Blood Transfusion Center, 2005-2010
 
 
Mirrezaie S.M.1,2, Hajibeigi B. 1,2, Ahangari H. 1,2, Jamali M. 1, Saber H.R. 1,2,
 Salek Moghadam E. 1,2, Zeidi M. 1,2, Abasian A. 1,2, Moslemi M. 1,2, Mahmoudi S. 1,2
 
 
 
1Blood Transfusion Research Center, High Institute for Research and Education in Transfusion Medicine, Tehran,  Iran
2Tehran Regional Educational Blood Transfusion Center, Tehran, Iran
 
 
 
Abstract
Background and Objectives
The most important factor for blood donor loyalty is the staff attitude and blood center approach. Blood donor return rate is associated with donor satisfaction and complaint follow up rates.
 
Materials and Methods
In a retrospective study from 2005 to 2010, we evaluated all complaints in Tehran Blood Transfusion  Center. SPSS version 19.5 was  applied for statistical analysis.
 
Results
A total number of 468 complaints were evaluated; 43(9%) and 425 (91%) cases pertained to female and male blood donors, respectively. The most frequent complaint was about blood donor rejection. Blood donation department was the target of the highest percentage of complaints. In 91.5% of cases, complaints were followed. The highest level of follow up was seen for blood donation complications (98%).
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                         
Conclusions
Since the highest percentage of complaints was addressed to blood donation department and pertained to the donor rejection, awareness raising attempts about eligibility criteria would remove most complaints.
 
Key words: Blood Donation, Feedback, Blood Transfusion, Iran
 
 
 
 
Received: 24 Sep  2011
Accepted: 26 Mar 2012
 
 
 

Correspondence: Mirrezaie S.M., MD. Specialist in Community Medicine. Blood Transfusion Research Center, High Institute for Research and Education in Transfusion Medicine and Tehran Regional Educational Blood Transfusion Center.
P.O.Box: 14166-13141, Tehran, Iran. Tel: (+9821) 88963034; Fax: (+9821) 88959096
E-mail:
Mirrezaie78@gmail.com
Type of Study: Research | Subject: Blood transfusion medicine
Published: 2013/08/14
Add your comments about this article : Your username or Email:
CAPTCHA
Send email to the article author

Rights and permissions
Creative Commons License This work is licensed under a Creative Commons Attribution-NonCommercial 4.0 International License.

© 2025 CC BY-NC 4.0 | Scientific Journal of Iran Blood Transfus Organ

Designed & Developed by : Yektaweb